General Terms and Conditions

This contractual document covers transactions for purchases and services made through the website (hereinafter referred to as the "Supplier"). Acceptance of this document implies that the user:

• has read and fully understood the contents of this document.
• has the right to purchase the specified products or services.
• The user confirms that he is of legal age (18 years old). He accepts all the obligations specified in this document.

These terms and conditions are valid for an indefinite period and apply to all contracts concluded through

SUPPLIER INFORMATION

We are registered at: Parnell Plaza, Ivy Exchange, North City, Dublin, D01 N9X5, Ireland

• Parnell Plaza, Ivy Exchange, North City, Dublin, D01 N9X5, Ireland
• [email protected].
  

CONCLUSION OF THE AGREEMENT

This contractual document governs the relationship between the supplier and the buyer in the purchase contract, provided that the buyer accepts the terms and conditions of purchase.

The purchase contract concerns the supply of a specific product or service at a fixed price, which is publicly advertised on the website.

GENERAL INFORMATION

The terms and conditions set out on this page only apply to orders placed on our website.

The currency used for invoicing is the Euro.

The price of the product includes value added tax (VAT) or other taxes that may apply. The price quoted is expressed in Euro (€).

The prices displayed on the website are applicable to all products and are automatically applied at the final stage of the purchase. They include all costs for taxes, shipping and other services. The customer should be aware that the price of some products may change in real time and will be informed of this in advance.

After each payment, the service provider will send a confirmation email to the registered user. The invoice for the purchase will be available for viewing or downloading in the customer's account the day after the purchase. No invoice or delivery note is included in the package containing the products.

Product availability is subject to final confirmation by the service provider and is initially indicated next to each product.

The customer can check the status of their order at any time through their account.

The ordering process at Steroids-safe is simple and consists of the following steps:

KAUPAFERLI

1 - Product selection

Browse our website using various categories and filters. Once you have found a product that interests you, add it to your shopping cart. You will then have the option to proceed to checkout or continue shopping. Once you have finished selecting products, proceed to the shopping cart.

2 - Shopping cart

Here you can add or remove products from your shopping cart, use discount codes, and save products to purchase later.

3 - Delivery address and confirmation

As a registered customer, you simply need to log in via the link provided. If you are a new customer, simply fill in the required fields. Then you can choose your delivery and payment method. You also have the option to use a discount code if you have not already done so. Please read the terms and conditions and privacy policy.

In the final step, you must confirm your purchase by clicking on the "Submit Order" button.

You will then receive an order number assigned by the system and an email with information about your order to the email address you provided.

If you notice an error in your order, please contact our customer service by phone or email.

If the bank declines the credit card order, the order will be automatically canceled and you will have to order again with a different card or payment method.

If you have any questions, please do not hesitate to send us an email.

SHIPPING/DELIVERY

Your order will be shipped according to the shipping method you have chosen.

The products you have purchased will only be shipped when full payment has been received and the supplier has confirmed receipt of the payment. Until payment has been received, the transaction is not considered completed. This rule does not apply if payment on delivery has been selected. In such cases, the contract is considered concluded when the supplier sends an email confirming the purchase. In such cases, the supplier is obliged to order the product from an authorized seller, which may result in a delay of up to 15 days from the receipt of payment. However, the customer will be informed of this incident in advance. In such cases, delivery will be made in the order in which the orders were received. Customers whose orders have not yet been processed will be informed of the status of their order and the estimated delivery time. This information will be provided by phone or email. Delivery of the product is deemed to be completed from the time specified on the delivery note.

RIGHT OF RETURN

Case 1: Return due to incorrect or incomplete information

If the order cannot be delivered due to missing and/or incorrect delivery address information, the cost of the return will be deducted from the refund amount for the returned order.

2. Issue: Right to cancel purchase

Once the order confirmation process is complete, the order can no longer be changed or canceled. In exceptional cases, changes or cancellations can be made by contacting customer service, provided that the products have not yet been processed (i.e. before they leave our shipping centers).

If the customer wishes to cancel an order that has already been processed, i.e. the products have been shipped to their destination, they must pay the shipping costs associated with this cancellation.

Issue 3: The right to cancel a contract

All products purchased from steroidesafe.com are eligible for a refund, provided you notify us of your intention to return them within 14 days of receiving the product. In addition, the following conditions must be met:

Conditions for the right of withdrawal

• The products must be returned in the same box in which they were delivered to ensure their safety during transport. If such a box is not available, it is the customer's responsibility to return the products in secure packaging so that they arrive safely at our warehouse. The returned products must be unused and in their original condition, i.e. with all original packaging, instructions and accessories intact.
• The amount paid for the product(s) will be refunded. Please note that we do not accept cash on delivery under any circumstances.
• Products purchased as part of a sale cannot be processed.
• Food products can only be returned if the packaging is unopened.
• Sealed products that cannot be returned for health or hygiene reasons and that have been opened after delivery cannot be returned.
• Masks cannot be returned for health and/or hygiene reasons.
• Accessories delivered in addition to the main product cannot be returned.
• Upon receipt of a request to exercise the right of withdrawal, we will refund the amount paid for the returned product. A refund must be requested within 14 calendar days of receipt of the product. The refund will be made using the same payment method used by the customer or, if that is not possible, by bank transfer. The costs of returning the product will be borne by the consumer and/or user.

Return process

1. Please contact our customer service department via email and provide all the necessary information about the products.
2. Prepare the packaging for the product return according to the "Terms for returning products" section.

Steroid-safe method

Upon receipt of the returned product, we will assess it and inform you of your right to a refund of the amount paid for the products purchased.

The consumer will be refunded the amounts paid for the returned product.

The refund will be made as soon as possible, but no later than 14 days after we are informed of your intention to cancel the purchase. The refund will be made using the same payment method used for the purchase: if the payment was made by credit card, the refund will be charged to the same card; if the payment was made by bank transfer or cash on delivery, the refund will be made by bank transfer. The customer must provide all the necessary information when returning the product. The costs and risks associated with returning the product, as described above, are borne by the customer.

All sizes and formats of the products displayed on our website may vary due to changes in presentation or minor changes in descriptions. There may be a delay between the arrival of new products and the updating of the information on the website. Since the information is not changed, returns will not be processed in such cases.

Case 4: The right to return faulty or damaged goods

If you find that the goods you received do not comply with the terms of the contract, are defective or have been damaged during transport, you can file a complaint within 7 days of receiving the goods by following the steps below:

Method:

1. Take photos of the items to document any shipping damage or defects. Be sure to show the general condition of the order as it was delivered to you. This information is necessary to file a complaint with the shipping company.
2. Contact us and send us all the details about the item via email.

Once we have received your message, we will contact you for further instructions.

This procedure applies to Steroids-safe if a product is returned:

Upon receipt of the product, we will carefully inspect it and notify you of our decision regarding a refund or exchange within a reasonable period. We will provide you with a refund or, in some cases, an exchange for the product as soon as possible, but no later than 14 days from the date of the confirmation letter.

If a refund is requested and the product is no longer in stock, we will refund the full amount you paid for the product, including shipping costs and the cost of returning the product to steroidesafe.com.

In the event of a partial return or cancellation, the amount paid for the order will be partially refunded. Shipping costs are not refunded for partial refunds. The refund will be credited to the account of the same party that placed the order or in the form of discount points that can be used for future purchases.

PAYMENT METHODS AND TERMS

To pay on steroidesafe.com you must follow the instructions given during the purchase process. To simplify your purchase, we offer various payment options:

• Credit or Debit Card
• Bank Transfer
• Paypal

Payment by debit or credit card

There is no fee for this payment method.

Payment is processed immediately and your order is processed without delay.

Steroids-safe offers a secure payment gateway to prevent fraudulent credit and debit card transactions. All data collected during the payment process is encrypted and sent securely to the bank.

• The security of data transmission is ensured by SSL certification.
• We comply with PCI DSS standards when processing transactions and perform vulnerability testing.
• We process 3D Secure transactions and use additional security systems to prevent and combat fraud.

Bank transfer

Steroids-safe offers you the option to pay for your order via bank transfer.

Please note that when making a bank transfer, you must include the order number as a reference so that the payment can be processed as quickly as possible. Payment will be processed within one to three business days. The order will not be shipped until confirmation of correct payment is received.

If we do not receive confirmation of payment within 7 calendar days, the order will be automatically canceled.

However, if we receive confirmation of payment from the bank, we may be able to expedite the process.

There is no fee for this payment method.

PayPal

PayPal is an online payment method that allows you to link your bank cards. This allows you to shop online without having to enter your financial information every time.

When you shop at Steroids-safe, there are no additional fees for this payment method.

WARRANTY AND INSURANCE

All products offered for sale are original products with a manufacturer's warranty card and are generally free from manufacturing defects. They have a two-year manufacturer's warranty (for non-food products) from the date of delivery. In cases where a warranty claim is justified, the products will be repaired, replaced, discounted or refunded in accordance with the law. The warranty is void if the warranty documents or the purchase receipt are altered, revised or replaced. The warranty does not cover defects caused by negligence, mechanical damage, misuse or unauthorized modification, or materials that have worn out during normal use. The Service Provider and the User agree to submit any disputes that may arise from the provision of goods or services under these Terms to the courts having jurisdiction over the User's location. In addition, parties may submit their disputes to arbitration in accordance with arbitration laws and to out-of-court dispute resolution mechanisms set out in codes of conduct or other self-regulatory instruments.